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Last updated 8/28/2008

Guide to card protection policies

Having your credit cards stolen is not only distressing and potentially costly, but your identity could also be stolen -  a misfortune which can take months to clear up. . With the contents of your wallet likely to be worth many thousands of pounds, it is not surprising that card theft typically costs in excess of £500m each year, according to APACS, the Association of Payment Clearing Services.

A card protection policy will ensure that you will have access to emergency cash and that all your cards will be cancelled, and replacements ordered as soon as you report the loss or theft to your card protection company.

How much?

Most card providers offer protection policies, with the cheapest starting from around £12 a month, while some policies offer you a discount if you sign up for more than one year, typically £50 for three years.

How does it work?

You register the details of your cards, as well as important documents, such as your passport and driving licence, so that if your wallet or handbag is lost or stolen, the card protection company will contact the card providers on your behalf so you don't have the hassle of having to make lots of  calls to different companies.

The insurer will be able to supply you with the numbers of your passport and driving licence when applying for new ones, while some policies will even include the cost of replacing such documents.

What should I do if my cards are lost or stolen?

Notify your card protection insurer immediately using the freephone or reverse charge number you will have been given when you took out the policy. The card protection company (the insurer) will do the rest and will normally have a 24 hours a day/ 365 day a year helpline.

It is essential that you inform the insurer immediately so that it can contact all your card providers to put a stop on the cards as soon as possible

What happens if someone else uses my cards?

Most card protection policies include fraud protection, which means you're covered if your cards are used before you report them lost or stolen.  However, under the Banking Code, unless you have been reckless or negligent in the use of your cards, you are covered for any losses in excess of £50.

Some policies also incorporate a protective registration service which is activated if identifying documents are lost when your cards are stolen. The service ensures that your details are registered with CIFAS, the UK’s fraud prevention service.

CIFAS will make extra checks on any subsequent applications for credit made in your name in order to block fraudulent attempts to commit identity fraud.

Policy features

What about cash?

The worst thing about losing your cards is that you could find yourself marooned in the middle of nowhere without cash.

But this is where your policy will come into its own. If you are abroad, you can typically have emergency cash of up to £3,000 wired to you, as a loan or advance.

For an extra premium, you can buy cover for any lost or stolen cash of up to £200 a year.

Lost your keys?

If you lose your keys, some policies include a tag and retrieval service, whereby you are provided with a coded key ring so that if your household keys are found, they can be posted back to you. With premium cover you can also get up to £500 towards locksmith charges, car hire and transportation costs.

What about travel tickets?

Some policies include cover to replace your travel tickets, with some paying up to £5,000. Lost baggage cover of around £200 is offered with some policies.

Other expenses

Cover of up to £100 may be provided if you have to shell out for phone calls or internet usage as a result of your cards being lost or stolen.

There may also be up to £200 of cover to replace a lost handbag or wallet.

But you are likely to have to pay an excess of at least £25 on each and every claim.

But before you buy...

Before you buy card protection insurance, check that you are not covered by your home contents or travel insurance policy. Lost or stolen cash may be covered for when you are abroad under these policies, although you may not be able to claim for the lost cash until you get home.

It is also worth noting that a number of premier bank accounts include card protection as a free extra, so check that you haven't got cover already.

Where do I buy it?

The two main companies offering stand alone card protection are Card Protection Plan and Sentinel Card Protection or your bank or credit card company may offer cover.