Defaqto exclusive guide

insurance 

About this guide

Last updated 8/28/2008

Contents insurance guide

While buildings insurance is compulsory (if you have a mortgage on your property), contents insurance is entirely optional.

Small wonder, then, that one in four households fails to buy cover, even though this could well be a false economy.  2007 saw a record number of claims for storm and flood damage and anyone who suffered from flooding without insurance in place will be ruing the day they omitted to buy cover.

UK insurers expect to pay out around £5bn in insurance claims as a result of the 2007 floods and the eventual bill could be even higher.

Contents insurance also pays out for losses due to theft or burglary and, for an extra premium, you can buy cover for accidental damage and loss of your possessions while outside the home.

Difference between buildings and contents insurance

In order to distinguish between what is covered by buildings insurance, and what is covered by contents insurance, think of contents as being the items you would take with you if you moved home.

The exception to this rule is fitted carpets which, although fixed, come under contents insurance.

So your furniture, TVs, electronic gadgetry, kitchen equipment and clothing are covered under your home contents policy, but your fitted kitchen and bathroom suite will be covered by your buildings insurance policy.

New for old and indemnity cover

You can insure contents one of two ways:                       

  • New-for-old

This means the insurance company pays the full cost of repairing the item, or replaces it with a brand new equivalent, if it cannot be repaired, is stolen or destroyed.

Sometimes, this will mean that the replacement is superior to the old item (for instance where your PDA model is no longer manufactured and you receive a newer model. That said, not all items, such as clothing, can be insured on a new-for-old basis.

  • Indemnity

The insurance company pays you in cash, but makes a deduction for wear and tear, and depreciation.

The sum assured

Calculating the appropriate level of cover involves nothing more sophisticated than going from room to room, itemising everything and assigning a replacement value to each item.

Some insurers make it easy for you by basing the level of cover on the number of rooms in your home, or offer a fixed amount of cover of, typically, £30,000-£50,000 for all your belongings.

However, if you have items of high value (such as jewellery, paintings and antique furniture) you could find yourself under insured by this method. This could mean that your claim would be scaled down proportionately, in the event of a claim.

Most insurers will ask you to list individual items above a certain value (typically £1,500) and an extra premium will be charged for each item.

In any event, it is usually advisable to compile a proper inventory. Once you have recorded the value of your worldly goods on a spreadsheet, it should not be too difficult to keep it up to date by entering new purchases, removing items disposed of and updating valuations. It is also essential to keep receipts, valuations and photographs of valuable items.

Remember to keep a backup, preferably outside your home (for instance, in your office safe), just in case your records are destroyed in a fire or flood.

Risks covered

The range of risks covered by a contents policy are similar to those covered by buildings insurance, except that they relate to moveable property within (and sometimes outside) your home.

These are:

Fire, lightning, earthquake and explosion; storm and flood; internal water damage from tanks and pipes; oil damage from heating systems; theft and attempted theft; impact by aircraft, aerial devices vehicles and animals; falling trees or branches; riot and political disturbances, civil commotion and strikes; legal liabilities.

You can extend the cover to specific items that you take out of your home, such as sports equipment, clothing, laptop computers, cameras and jewellery, although you will have to pay an additional premium and there is likely to be a cover limit for each item.

You need to insure your possessions for their full value, or risk the likelihood that the insurance company will scale down your claim proportionately. After all, it is not reasonable to expect the insurer to carry the full risk if your premium only covers a proportion of the risk.

Excess and exclusions

The insurance company will require you to meet part of your losses, which is called the policy ‘excess,’ so the higher the excess, the lower the premium.

Because of the nature of the risks to moveable property, the insurance company will require you to exercise care in the protection of your possessions, and may refuse to pay or reduce its payout where:

  • there is no evidence of  forced entry to your property;
  •  losses arise out of sub-letting;
  •  losses arise where the premises are left unoccupied for longer than a pre agreed period of time (typically 30 consecutive days).
  •  you fail to lock up valuables securely. Remember the case of Sharon Osbourne, whose £2m claim for stolen jewellery was turned down because the items were not secured in a safe;
  • there has been failure to take reasonable measures to prevent your water pipes and central heating system from freezing up in winter

Discounts

You can obtain discounts on the standard premium by:

  • installing a burglar alarm;
  • joining a Neighbourhood Watch scheme;
  •  by being over a certain age (typically age 50);
  •  installing high quality locks and grilles on all windows and ground level and basement doors;
  • accepting a voluntary higher excess
  • building up a no claims discount

Working from home

There are nearly 5m self employed people and an increasing number of them work from home.

For these people, a standard contents policy may not be sufficient to cover the risks associated with home working.

For example, you may have office equipment such as computers, laptops, faxed and photocopiers. Business data that you hold on your computer or in your filing cabinet may be at risk from a computer crash, fire, flood, theft and other hazards.

You may store goods, samples and materials on the premises, and if you are running business from home, you are responsible for the physical welfare of clients and staff who enter your premises.

Not only do you and your business face greater risks than the normal householder, but your home insurer may take the view that these additional (business) risks invalidate your home contents policy (namely, the risks would not have arisen had you not been running a business from home).

This is why it is essential to tell your insurer if you work from home. A separate or add-on ‘home business’ insurance policy may be required.  For more, read our Guide to working from home.