how to complain
Financial Ombudsman Service
If you have a complaint against a financial
services company, your first port of call should be the department
or branch which caused the problem. If that fails, refer the matter
to the complaints manager at the company’s head office.
The firm has a maximum of eight weeks to deal
with your complaint If you get its final response letter soon
than that, you do not have to wait 8 weeks to refer the matter to
the Financial Ombudsman Service at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
http://www.financial-ombudsman.org.uk/
email: complaint.info@financial-ombudsman.org.uk
Financial Services Compensation Scheme
If the company you wish to complain about is
no longer in existence, you should refer requests for compensation
to the:
Financial Services Compensation Scheme
7th floor
Lloyds Chambers
Portsoken St
London
E1 8BN
Tel: 0207 892 7300
http://www.fscs.org.uk/
Email: enquiries@fscs.org.uk
The FSCS deals which firms which have gone out
of business and which it deems to be ‘in default.’ This means that
the FSCS has assessed the firm and believes it will not be able to
pay any claims against it. You can check whether a firm is ‘in
default’ by visiting the FSCS website.
The FSCS will asses your case and if you
are eligible for compensation, it will pay you
compensation from a fund, which is funded by the financial services
industry.