Privacy Policy of the “Defaqto.com/consumer” and
“Sippsupermarket.com” websites
DefaqtoMedia Limited,
Defaqto.com/consumer and Sippsupermarket.com (and all Trading
Styles) ("we" or "us") take your privacy seriously. This Privacy
Policy explains the steps we take to ensure information about you
is kept secure and confidential.
Please read this Privacy Policy
carefully as once you use our websites’ services ("Services") you
will be regarded as having read and accepted this Privacy Policy.
You must not use our websites or our Services if you do not accept
this Privacy Policy.
DefaqtoMedia Limited (company number
3058061) whose registered address is Caledonia House, 223
Pentonville Road, London N1 9NG.) is the data controller in
relation to the Services and your personal data. If you have any
queries relating to our use of your personal data or any other data
protection issues, please contact our Data Protection Officer at
DataProtectionOfficer@defaqto.com.
The information we
collect
We hold the personal data provided by you
during the voluntary registration process to tailor our service to
your specific interests and requirements. We also hold the personal
data provided by you in relation to certain services on the
Websites. Clearly, the more complete and accurate the personal data
we hold about you, the better our service will be for you.The
provision of the Services to you may also require us to store
details of your transactions, together with details of your
financial information. We will periodically review your personal
information to ensure that we do not keep it for longer than is
necessary.
All personal data provided by you are held
securely and in confidence by us in our computerised records. You
have a right to inspect the data we hold about you at any time. If
you wish to do so, you should write to us at the address set out
below. If anything in the data is inaccurate or out-of-date, let us
know and we will amend our records.
Purposes for which we use
information about you
We may use your personal information for
the following purposes:
a. to enable you to access and use the
Services; and/or
b. to personalise aspects of our overall
service to you; and/or
c. to communicate with you; and/or
d. to process a transaction between you and a
third party.
Occasionally, we may contact you by phone,
e-mail or otherwise to inform you about products and services which
may be of interest to you. However, if you prefer to opt out of
such direct marketing activity, please email Optout@defaqto.com so
that we may remove your personal data from our marketing database.
However, please remember that by opting out, we will not be able to
contact you about products or services that may benefit you.
We also extract certain information from your
personal data for the purpose of generating statistics for our own
internal purposes but it is not possible to identify you from these
statistics.
The nature of our service means that from time
to time we have to share your personal data with our affiliates who
provide the products and services that you request. For instance,
if you want to apply for a particular financial product after using
the comparison service or simply require more information about it,
we will pass your relevant personal data to the product provider in
order to fulfil your request.
Passing on information about
you
Please be aware that once you use our
Services, you will be regarded as having given your consent to us
disclosing your personal information to the following parties:
a. third party providers whose products or
services are listed on the results pages of the channels on our
website, for the purposes of obtaining an online quotation for you
or comparing different products and services as requested by
you;
b. The Financial Services Authority and/or
other regulatory/governing bodies for the purposes of compliance
monitoring;
c. other third parties either where
necessary for those third parties to provide additional products or
services requested by you or with your prior consent.
Informing you of offers and
services which may be of interest
We would like to keep you updated by
phone, e-mail or text of other products and services which we feel
you may benefit from. For example, we may e-mail you letting you
know how you could save money by switching product and services.
Wherever we capture your data you will be asked to confirm your
acceptance of us using your data for these purposes. Unless you
untick the box to state otherwise, you consent to us disclosing
your personal information to the following parties:
a. other companies in the
DefaqtoMediaLimited of companies; and
b. our trusted business partners, whose
products and services may save you money.
You can ask us to stop passing your
information to third parties for marketing purposes at any time,
which we will do. Such a request may result in us ceasing to offer
the Services to you.
We may disclose information about you in
connection with legal proceedings or potential legal proceedings or
if otherwise permitted to do so by law.
Improving our Service to
you
In order to ensure the Services we
provide you continue to meet your needs we may ask you for feedback
on your experience of using the site. Where we do, such data will
only be used as part of our programme of continuous improvement and
will not be published on the site.
When using our comparison service, we may
also use the data submitted by you to perform user analysis with a
specialist third party, to ensure we continue to provide you with
the best possible service.
Electronic
Communications
When you agree to receive any electronic
communications from us, you also agree to receive additional
communications on products and services which we believe you may be
interested in. Any electronic communications we send you will
include clear and concise instructions to follow should you wish to
unsubscribe at any time.
Third party providers and data
privacy
If you decide to enter into a contract
with a third party provider through a channel on our website, the
information you have provided to us together with any further
information requested by, and supplied by you to, the third party
provider will be held by the provider for the purposes set out in
that provider's privacy policy. Therefore, you are strongly advised
to read your chosen provider's privacy policy and satisfy yourself
as to the purposes for which the provider will use your personal
information before entering into the contract. We have no
responsibility for the uses to which a provider puts your personal
information once you have contracted with that provider.
Security
We use encryption and authentication
procedures to protect any sensitive data we hold about you. In
addition, all our staff have a responsibility for maintaining user
confidentiality. We provide training and education to all our staff
to remind them of their obligations, which are fully supported by
our internal policies and procedures. We only pass your personal
data to third parties where security and confidentiality is
assured. However, no data transmission over the internet can be
guaranteed to be totally secure. As a result, whilst we strive to
protect your personal information, we cannot ensure or warrant the
security of any information which you send to us, and you do so at
your own risk. Sensitive information, for example, your security
information and credit card details, is encrypted to minimise the
risk of interception during transit.
Cookies
A cookie is a very small text file placed
on your computer by a web browser, which has been sent by a web
server. It is essentially an "identification card" relating to you.
The main purpose of our cookies is to identify you when you visit
our website. Each time your browser requests a web page from our
server, the browser sends the information in the text file back to
the server and lets the server know that you have returned to that
web page. We use cookies to provide you with a better service
tailored to suit you. We will store your cookies for a maximum of
three months.
Cookies help you to save time. For
example, if you register for our Services, a cookie helps us to
remember who you are and what your preferences are. Next time you
return, we can fill in any questions that you have already
answered. The more you tell us about yourself, the more we can help
to find information or products you want.
If you do not accept incoming cookies
then the performance of our website on your system will not be to
full standard or our website may not serve at all.
Transferring your information
abroad
Information supplied by you to us will
only be transferred abroad by us or our agents for the purpose of
performing contractual obligations to you, or when you have given
your prior consent to such transfer.
Transfer of the
Websites
Notwithstanding anything else that has been
agreed or represented (in this Privacy Policy, in the Terms of Use
or otherwise) if the Website is transferred to another provider, we
may transfer your personal data to the new provider provided the
new provider undertakes (in terms which are enforceable by you) to
hold it in accordance with the Privacy Policy.
Your Rights
You have certain rights under the Data
Protection Act 1998. For example, we will always let you have a
copy of all personal information we have about you should you
request it. We may charge you a fee for a copy of such
information.
Contact Us
You can contact us by writing to:
Compliance Director,
DefaqtoMedia Limited,
Caledonia House,
223 Pentonville Road,
London,
N1 9NG