DFM Satisfaction Study 2023

by Fraser Donaldson
Insight Consultant (Funds & DFM)

February 2023

This is the eighth Defaqto discretionary fund manager (DFM) satisfaction study based on feedback from adviser firms that have outsourced their client investment assets to third-party discretionary managers.

This independent publication helps advisers benchmark how the service they receive compares to their peers, enabling them to select partners based on service.

The study among financial advisers measures the performance of 14 categories of service:

1 Provider financial strength and resource
2 Provider brand
3 Client on-boarding
4 Existing business administration
5 Investment flexibility – range of assets
6 Investment flexibility – range of options
7 Remuneration
8 Service
9 Online facilities
10 Accessibility
11 Quality of staff – administration
12 Quality of staff – investment
13 Quality of literature
14 Ease of doing business