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Customers who understand their financial products are more likely to derive full value from them.

From increased loyalty to reduced claim costs, the commercial case for improving customer understanding is clear – and growing.

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Be part of the conversation

When:

Wednesday, 24 September 2025

Where:

22 Bishopsgate, London
(just 10 minutes from Liverpool Street Station)

This year’s agenda mixes unmissable keynote talks from leaders in their field, insight-rich panels and live Q&A sessions.

Download the agenda
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Enjoyed in great company


We welcomed attendees from a wide range of leading financial services companies, including:

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MSM
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Registrations for this event are now closed. 

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