We are Defaqto Limited (Company No 2870220 registered in England with our registered office at Financial Research Centre, Pegasus Way, Haddenham, Aylesbury, Buckinghamshire, HP17 8LJ, United Kingdom) and we refer to ourselves as "Defaqto", “we” or “us” or “our” in this document. We own and operate this “Website” on our own behalf, including as a portal to the certain Contracted Services offered by us.
Defaqto Limited is the data controller under the Data Protection Act 1998 in relation to the processing of your personal data in connection with the Website and the Contracted Services. If you have any queries relating to our use of your personal data or any other related data protection questions, please contact our Data Protection Officer via firstname.lastname@example.org
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and use various information, including some or all of the following, relating to you or people you represent: the names; email addresses; postal codes; the Website or the Contracted Services usernames, passwords and preferences, use of our Website (for example, the pages viewed, the website from which you came to visit our Website), notes, thoughts, comments and opinions.
Use of the Website
We will never collect sensitive information about you without your explicit consent or unless you instruct us to use it. For example, in uploading material onto the Website, you may make data available to us, which may include sensitive data, and in uploading such data you provide your deemed consent to our collection of that data, and use for the purposes for which it was uploaded. That purpose may include access by a third party that you envisage gaining access to that data.
We may also collect information from third parties in order to verify any data that you have supplied to us.
We need information about you so that you can use the Website or the Contracted Services, including using tools and functionality, uploading material onto the Website and entering into discussions and interaction with other users of the Website.
We need your email address and other contact details, in particular, for sending you essential information relating to the Website. This includes (without limitation) the following:
We also need to use your contact details and other information for any aspect of the Website or the Contracted Services (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Terms and Conditions and verifying information). We also use your information to detect any fraud or Website or abuses and, where permitted by data protection and privacy law, we may also disclose information about you, or access your account:
- if required or permitted to do so by law; and/or
- if required to do so by any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency; and/or
- if necessary in connection with legal proceedings or potential legal proceedings; and/or
- in connection with the sale or potential sale of all or part of our business or the company.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
We may maintain your history (such as products viewed, guides read, and your general activity on the Website) for up to six years following that action.
You must only submit to us, or the Website, information which is accurate and not misleading, and you must keep it up-to-date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We will collect payment information from you (such as your payment card details) when you purchase particular services via the Website that require payment. We will collect such payments either through an online payment service provider, by telephone, webform or by email. Where payment is obtained using an online payment service provider, it is they rather than us who obtains your personal data regarding your payment details (such as your payment card). Where payment is obtained by telephone, webform or email, we will apply our “Card Not Present” processes and as such will retain documentary evidence of your approval for up to 18 months. (If you have any queries about the way your payment card or other payment data is stored, you should email us at email@example.com)
Other uses of your personal information
We may also use your personal information for other parts of the Website and services, for example to send you promotional or marketing information about us, promotions, events, our newsletters, anything relating to our business partners, or anything in which you show an interest.
Each email regarding such parts of Website will provide you with an opportunity to opt out of receiving further emails from us regarding these communications. Any changes to your communication preferences will be processed by us within two working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between your submission and when it is processed.
We may further anonymise data about users of the Website or the Contracted Services generally and use it for various purposes, including ascertaining the general location of our users and usage of publications (including feedback and annotations that users make about publications), and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.
Third parties and links
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
You have certain rights under the Data Protection Act 1998. For example, in accordance with the Data Protection Act 1998 we will always let you have a copy of the personal information we have about you, if you request it from us in writing. The law allows us to charge you a £10 fee for a copy of such information and we may do so.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to, or accidental loss of or destruction or damage to, your information.
We store your personal details on a secure server. We use firewalls on our servers. If you send your payment card details through to the online payment service provider, we would require them to use encryption. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
You are responsible for protecting against unauthorised access to your password and to your computer.