"Halifax achieved the highest overall product score, thanks largely to their comprehensive range of products with cover available that consumers value including accidental damage, burst pipes and home emergency cover."
Congratulations to Halifax!
Our Insight team reported that Halifax achieved the highest product ranking in the Home Insurance category, offering a strong mix of quality, range, and features customers value most.
Combined with high service scores across key stages of the customer journey – including purchase, claims, and renewals Halifax consistently delivered a well-rounded experience, making them a clear and deserving winner.
Defaqto Home Insurer of the Year - Highly Commended
This year, our financial product experts assessed over 100 brands across home, car, travel, and pet insurance. More than 15,800 customers shared their views, helping shape the customer experience scores in our awards. We’re delighted to highlight four highly commended Home Insurers, each of which delivered strong results for customers across key stages of the journey. These brands stood out for laying strong foundations - offering easy quotes, clear information, responsive support, and high satisfaction from purchase to renewal.
Congratulations to all the highly commended brands for setting a high standard in both customer experience and product quality.
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Admiral |
Aviva |
NatWest |
Saga |
Insurer of the Year 2025/26
We created the Defaqto ‘Insurer of the Year’ awards to help you choose insurance products with confidence.
Built on Defaqto’s trusted Star Ratings and informed by 33,000 responses from 15,800 customers, this year our financial product experts assessed over 100 home, car, travel and pet insurance brands.
