"With consistently high results across all service elements of our survey, Sainsbury’s Bank customers were highly likely to recommend the provider to friends and family. Satisfaction levels were particularly high with respondents who had submitted a claim in the last 12 months."
Congratulations to Sainsbury's Bank!
Vet fees including CT/MRI scans, cover for the lifetime of the pet and direct-to-vet payment are policy features most valued by pet insurance customers.
Sainsbury’s Bank achieved the highest overall product score in the category, which, combined with strong service scores, makes them a deserving Pet Insurer of the Year winner.
See Sainbury's Bank's Pet Insurance rangeDefaqto Pet Insurer of the Year - Highly Commended
This year, our financial product experts assessed over 100 brands across home, car, travel, and pet insurance. More than 15,800 customers shared their views, helping shape the customer experience scores in our awards.
We warmly congratulate our four highly commended Pet Insurers, all of which showed great care for their two and four-legged customers! Each delivered excellent results across the entire customer journey - standing out for offering easy quotes, clear policy information, responsive support, and high satisfaction from purchase to renewal.
Congratulations to all the highly commended brands for setting a high standard in both customer experience and product quality.
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Animal Friends |
PDSA |
RSPCA Pet Insurance |
Vetsure |
Insurer of the Year 2025/26
We created the Defaqto ‘Insurer of the Year’ awards to help you choose insurance products with confidence.
Built on Defaqto’s trusted Star Ratings and informed by 33,000 responses from 15,800 customers, this year our financial product experts assessed over 100 home, car, travel and pet insurance brands.
